SupportCandy Satisfaction Survey

SupportCandy Satisfaction Survey is built around a clear support workflow: a ticket closes, a chosen number of hours or days passes, and the customer receives an email asking about their experience with the support service or the agent who handled it. That timing makes the add-on more focused than a general site-wide feedback form, particularly for teams that need a response attached to a completed support interaction.

Feedback after closure

The central feature is the delayed survey email. Instead of asking for an opinion during an open conversation, the plugin gives the customer a prompt after the ticket has been closed. This suits support managers who want a consistent post-resolution signal, while the reference to both the service and individual agents gives the feedback a useful operational angle.

The survey format is not limited to one star rating. The listed question types cover rating scales, multiple-choice questions, and open-ended responses. A support team can therefore combine a quick score with a text explanation, or use different question structures to separate satisfaction from more specific comments. Customisable templates also provide a way to align the survey with the site’s visual identity rather than sending an entirely generic questionnaire.

Reports and responses

Responses are surfaced through a real-time analytics dashboard, giving administrators a place to track survey results and user feedback. Email notifications for new responses add a second route for awareness, which is useful when a manager needs to react to a poor experience rather than waiting for a periodic report. CSV export extends the reporting workflow outside WordPress for further analysis or record-keeping.

• Send a survey after a configurable delay following ticket closure.
• Use rating scales, multiple-choice questions, and open-ended responses.
• Customise survey templates to match the site’s branding.
• Review results in a real-time analytics dashboard.
• Receive email notifications when new responses arrive.
• Export survey results as CSV files.

Ways to present surveys

The feature list includes pop-ups, widgets, and embedded forms, so the plugin is not restricted to the post-ticket email flow. Those display options give site owners room to use surveys in different parts of a WordPress site. Responsive design is also listed, which addresses the practical requirement for a questionnaire to remain usable on smaller screens.

Vendor documentation also names WooCommerce and Contact Form 7 among its integrations. That broadens the possible feedback workflow beyond support tickets, although the strongest stated use case remains measuring the experience of a completed support interaction.

What to weigh

The product description combines a SupportCandy ticket-follow-up workflow with a broad set of general survey features. It does not explain how responses are connected to individual tickets or agents inside reporting, so teams needing detailed case-level attribution should confirm that before relying on the dashboard for performance decisions.

The range of presentation modes also brings a configuration trade-off. Pop-ups, widgets, embedded forms, and timed email surveys address different collection points, but choosing and maintaining the right version for each audience adds editorial work. Finally, the analytics dashboard and CSV export provide reporting conveniences, not a description of advanced analysis; organisations with complex segmentation or long-term reporting requirements should expect to do additional work outside the plugin.

Who it suits

Support teams using SupportCandy and looking for a structured post-closure feedback step are the clearest audience. It fits organisations that want timed email collection, a mixture of quantitative and written answers, notifications when feedback arrives, and a straightforward route to dashboard or CSV reporting. The additional integrations and display options make it more flexible than a single-purpose rating email, while the ticket-focused workflow keeps the product relevant to service desks rather than general opinion polling.